Tech support is hard.
Dec. 11th, 2011 07:02 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
shade184I hate stupid people. I hate them so. Fucking. Much. When a person comes to me for help, I expect them to let me help them, not whinge and complain and refuse to fucking change!
I was trying to fix someone's computer today. They asked me to remove a virus that has somehow gotten past Norton. (Note: this person claims to have a decent understanding of computers, but they bought Norton, of all things. Go fucking figure.)
And then, they did three things: They made excuses, they hovered around me, offering suggestions, and they whinged about the computer itself.
ONE: EXCUSES WILL NOT FUCKING CHANGE THE FACT THAT YOUR COMPUTER IS BRICKED. YOU HAVE NOBODY TO BLAME BUT YOURSELF, NOW SHUT THE FUCK UP AND LET ME FIX THE MISTAKE THAT YOU ARE TOO INCOMPETENT TO FIX YOURSELF.
TWO: I DO NOT WANT YOUR SUGGESTIONS. YOU ARE NOT THE ONE FIXING THE COMPUTER HERE. GET THE FUCK OUT OF MY FACE AND LET ME WORK.
THREE: DO NOT COME WHINGING TO ME BECAUSE YOU DO NOT LIKE WINDOWS. I DID NOT BUY IT FOR YOU, SO DO NOT COMPLAIN TO ME ABOUT IT. That's like asking me to build a house for you, and complaining about the materials you supplied me with! I cannot stand people who refuse try to change themselves. (I admit, I'm not the best at this, but at least I fucking try.) Technology is good, but expecting it to do all the work for you is just insane. The next person who comes to me complaining they cannot (read: REFUSE TO) understand what is admittedly the most intuitive UI ever made, because they are too in love with their overpriced hipster golden calf bullshit OS to even consider that there might actually be something more suited to their needs is NOT getting any help from me. I WANT TO HELP, BUT I CANNOT HELP YOU IF YOU REFUSE TO FUCKING LET ME.
In the end, no, I didn't fix the other person's computer. I scribbled down some possible things to try and left them to fix it themselves. Knowing them, they won't be able to do it. But it's not my problem, and I do not want to waste any more energy banging my head against the wall. Yay, you all get a rant from me instead. There's no way I'm ever going to get into tech support professionally, not a fucking chance.
ETA: I hate that I get so angry and so frustrated over this stuff. I have a problem with this attitude, I really do. This shit does not matter, it is not my problem (unless they make it my problem, of course) so why do I care about it so much? Stepping back is hard enough normally, but when I'm trying to focus on one thing and am being hounded by another, maintaining a mindset as a third preoccupation is nigh-impossible. I am NOT a multitasker. So if you're about to lose your shit at me over this, save it. I'm having enough problems talking myself down as it is, and you would not be helping, not one bit.
I would very much appreciate constructive responses, though.
Final verdict? I want some alcohol, and I want someone halfway intelligent to share it with. :(
I was trying to fix someone's computer today. They asked me to remove a virus that has somehow gotten past Norton. (Note: this person claims to have a decent understanding of computers, but they bought Norton, of all things. Go fucking figure.)
And then, they did three things: They made excuses, they hovered around me, offering suggestions, and they whinged about the computer itself.
ONE: EXCUSES WILL NOT FUCKING CHANGE THE FACT THAT YOUR COMPUTER IS BRICKED. YOU HAVE NOBODY TO BLAME BUT YOURSELF, NOW SHUT THE FUCK UP AND LET ME FIX THE MISTAKE THAT YOU ARE TOO INCOMPETENT TO FIX YOURSELF.
TWO: I DO NOT WANT YOUR SUGGESTIONS. YOU ARE NOT THE ONE FIXING THE COMPUTER HERE. GET THE FUCK OUT OF MY FACE AND LET ME WORK.
THREE: DO NOT COME WHINGING TO ME BECAUSE YOU DO NOT LIKE WINDOWS. I DID NOT BUY IT FOR YOU, SO DO NOT COMPLAIN TO ME ABOUT IT. That's like asking me to build a house for you, and complaining about the materials you supplied me with! I cannot stand people who refuse try to change themselves. (I admit, I'm not the best at this, but at least I fucking try.) Technology is good, but expecting it to do all the work for you is just insane. The next person who comes to me complaining they cannot (read: REFUSE TO) understand what is admittedly the most intuitive UI ever made, because they are too in love with their overpriced hipster golden calf bullshit OS to even consider that there might actually be something more suited to their needs is NOT getting any help from me. I WANT TO HELP, BUT I CANNOT HELP YOU IF YOU REFUSE TO FUCKING LET ME.
In the end, no, I didn't fix the other person's computer. I scribbled down some possible things to try and left them to fix it themselves. Knowing them, they won't be able to do it. But it's not my problem, and I do not want to waste any more energy banging my head against the wall. Yay, you all get a rant from me instead. There's no way I'm ever going to get into tech support professionally, not a fucking chance.
ETA: I hate that I get so angry and so frustrated over this stuff. I have a problem with this attitude, I really do. This shit does not matter, it is not my problem (unless they make it my problem, of course) so why do I care about it so much? Stepping back is hard enough normally, but when I'm trying to focus on one thing and am being hounded by another, maintaining a mindset as a third preoccupation is nigh-impossible. I am NOT a multitasker. So if you're about to lose your shit at me over this, save it. I'm having enough problems talking myself down as it is, and you would not be helping, not one bit.
I would very much appreciate constructive responses, though.
Final verdict? I want some alcohol, and I want someone halfway intelligent to share it with. :(